Organize customer requests with email integration, canned responses, assignment, priorities, and status tracking.
Businesses lose customers due to slow, disorganized support responses and lack of visibility into ticket status.
Eclipse Cloud's ticketing system organizes support requests into one queue with priorities, assignment, canned responses, and resolution timestamps.
Why businesses choose Eclipse Cloud for helpdesk ticketing system
Email-to-ticket conversion
Canned response templates
Priority levels and resolution timestamps
Team assignment
Customer history
Everything you need for helpdesk ticketing system
Client management with status segmentation, multiple contacts, industry categories, tax-reference fields, ticket links, search, filtering, and CSV export.
Manage support tickets with statuses, priorities, categories, assignees, responses, attachments, canned-response shortcuts, email sync, and closure dates.
Connect IMAP and SMTP accounts, test connections, manually sync incoming messages into tickets, and keep threaded conversations across multiple accounts.
Review a focused setup preview before you subscribe.
No per-user fees. Add your whole team for $30/month.
Role-based access and protected cloud data.
Email and in-dashboard requests are reviewed on business days.
Generate professional invoices with PDF output, payment tracking, recurring invoices, and a free setup preview before subscribing.
Business management software for small teams. Manage clients, projects, invoicing, expenses, HR, and support from $30/month.
Create itemized quotations in minutes. Track status, set validity dates, and convert accepted quotations into invoices.
Businesses wanting to professionalize customer support. Subscribe for $30/month with secure hosted checkout.