Get in Touch

We're here to help. Send a setup request, email us, or find answers to common questions.

Need Help Right Now?

Send us a message about setup, billing, migration, or product questions.

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Email Us

For general inquiries, support, or sales questions.

info@eclipsecloud.io

Response Times

Email and pilot requests are reviewed on business days.

We aim to respond within one business day.

International Service

Eclipse Cloud is operated remotely and supports project-based businesses internationally.

Visit eclipseadagency.com

Frequently Asked Questions

How quickly can I get started?

Start with a free setup preview based on your workflow. Rollout timing then depends on configuration, data migration, integrations, and training needs.

What payment methods do you accept?

Subscriptions are processed by a secure third-party payment provider. Available payment methods are shown at checkout and can vary by buyer location.

Can I cancel anytime?

Yes. You can cancel your subscription at any time with no long-term contract, and access continues until the end of the current billing period.

Do you offer technical support?

Support is available by email and through your dashboard. Requests are reviewed on business days.

How does the referral program work?

Share your unique referral link and earn $10 after an eligible referral becomes an active subscriber. Approved rewards can be requested using the payout contact details saved in your dashboard. See the referral program for current terms.

Is my data secure?

Eclipse Cloud uses HTTPS/TLS, authenticated access, role-based permissions, and tenant-level data separation. Contact us before onboarding if you have specific hosting, retention, backup, or regulatory requirements.

Still Have Questions?

Request a setup preview or send us an email.