Organize customer support tickets with statuses, priorities, categories, assignees, responses, attachments, and canned-response shortcuts. Connected email accounts can turn manually synchronized messages into tickets. Eclipse Cloud records resolution and closure dates but does not currently calculate first-response time, SLA compliance, or team-performance reports.
Tickets come in via form, email, or manual creation
Assign to appropriate team member
Use canned responses for common issues
Update status as work progresses
Close when resolved with customer confirmation
Client management with status segmentation, multiple contacts, industry categories, tax-reference fields, ticket links, search, filtering, and CSV export.
Connect IMAP and SMTP accounts, test connections, manually sync incoming messages into tickets, and keep threaded conversations across multiple accounts.
Put this module to work in your Eclipse Cloud workspace for $30/month.