Connect business email accounts through IMAP and SMTP, test the connection, and manually synchronize incoming messages into support tickets. Multiple tenant accounts and conversation threading are supported. Synchronization remains user-triggered; scheduled polling and automatic content-based categorization are not currently available.
Add email account with IMAP/SMTP credentials
Test connection to verify settings
Trigger synchronization from the connected-account controls
New messages become tickets during that synchronization
Emails become tickets with conversation history
Client management with status segmentation, multiple contacts, industry categories, tax-reference fields, ticket links, search, filtering, and CSV export.
Manage support tickets with statuses, priorities, categories, assignees, responses, attachments, canned-response shortcuts, email sync, and closure dates.
Put this module to work in your Eclipse Cloud workspace for $30/month.